The pickups locations are product-dependent: Once you accept a trip request, navigate to the selected pickup location at the airport (see map below). You cancel a ride (if the rider cancels, you will remain at the top of the queue). You do not accept multiple incoming trip requests in a row.If there are no driver-partners in the zone, trip requests will go to Uber driver-partners in the area - outside of the zone - based on proximity and other factors.Proximity to the terminal within the zone does not create an advantage for driver-partners or move you closer to the top of the queue.To see both waiting lot locations, see this map, provided by ORD. This lot is to be used only in the event the primary waiting lot, located on Balmoral Ave, is full. Upon approaching the secondary lot, ORD requires drivers to stay in the left lane of the road. Additionally, there is a second waiting lot located at the intersection of Mannheim and Montrose. The waiting area designated by the airport is located off Balmoral Ave (see map below). You will then be placed in a virtual queue where you will be able to receive a trip request. This means that, to receive a trip request, you need to enter the designated waiting area within a zone. Uber’s technology uses a driver queue zone. However, these trips work a little differently than other requests. It is easy to receive trip requests from riders leaving O'Hare airport. Airport signage: Please follow all rules and posted signage in the staging lot and on airport property, including signage regarding access to certain parts of airport property.Airports expect Driver-partners to follow the instructions of the airport staff. Ground transportation and airport security staff: Airport rules are as important as traffic rules.Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app. Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect.Before picking up at any Chicago airports, Uber driver-partners must first complete this airport quiz.TNP Trade Dress in the passenger side of your rear window.The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward.Your Vehicle Emblem/TNP Chauffeur License on the passenger side dash.At all times, the following documents are required:.Tap here for a map of the TNP accident investigation site. The O’Hare Airport emergency number is 73. Once at the site, please stand by for the police to report the accident. The TNP accident investigation site is located within the helipad area. Please be aware that all drivers involved in non-injury accidents occurring within or at the entrance of the O’Hare Airport TNP staging lot must head to the designated TNP accident investigation site for reporting purposes.The queue only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app. We’ve instituted a special queue system at Chicago O’Hare International Airport.When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).Please note that Uber will not pay for any citations that driver-partners may incur. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Per airport regulations, driver-partners must adhere to the terms below.
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